FAQs
About Our Apparels
What material are your tees made of?
Our tees are made with 100% heavyweight cotton.
They provide an excellent drape & structured fit, without compromising on comfort & breathability.
What material are your sweatshirts made of?
Our sweatshirts are made with 100% french terry cotton.
They provide an excellent drape without looking too baggy. French terry cotton makes the interior feel soft and cosy.
Are your apparels gender-neutral?
Yes! Our apparels are gender-neutral, with a unisex-sizing.
How should I care for my apparels?
Machine wash cold (less than 30 degrees celsius).
Do not tumble dry.
Do not wash with sharp objects.
Do not iron on embroidery.
Avoid heat during washing and drying.
Order & Shipping
How long does it take for my order to be processed?
For orders that do not contain any apparels, your order will be shipped out in 2-3 working days. Kindly note that there may be delays during launch periods.
For orders that only contain non-customised apparels, your order will be shipped out in 3-7 working days, as apparels are embroidered to order.
For orders that contain customised apparels, the processing times are as follow:
- Text Customs: Around 1-2 weeks
- Photo Outline Customs: Around 2 weeks
- Pet Portrait Customs: Around 3-5 weeks.
Kindly note the possibility of delay during peak periods / launches. Drop us an email or DM on Instagram if you would like to know the processing time at the moment, thank you.
If you would like your order to be expedited, we offer a rush order service at checkout (under shipping options).
How much is shipping?
All orders within Singapore are shipped with tracked delivery at a flat fee of $3.90. Orders above $70 enjoy free shipping within Singapore.
For international orders, your shipping fees will be calculated based on product weights, and shown to you at checkout.
Do you ship internationally?
We ship worldwide!
If checkout shows that your country isn't eligible for shipment, kindly drop us an email at hello@twotownsapparel.com, and we will make shipping arrangements for your order.
How long does delivery take?
For orders shipped to Singapore, your order will reach in 1-3 working days after order processing.
For international orders, the estimated delivery duration is stated at checkout.
Corporate / Bulk Orders
I am interested in placing a bulk order for my store / I am interested in placing a special custom order. How should I proceed?
You can use the contact form (in the footer menu) to get in touch with us, or drop us an email at hello@twotownsapparel.com. ◡̈
Contact
Still have questions? We're happy to help! Please email us at hello@twotownsapparel.com.